The Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is an essential online platform set up by the Indian government to effectively tackle and resolve the grievances of citizens from every corner of the country.This cutting-edge system leverages technology to make the grievance redressal process smoother, ensuring that complaints and concerns are addressed promptly by the right government bodies. CPGRAMS is a single-point platform by which citizens can smoothly file their grievances, track status of their complaints, and have timely information of what action has been taken by the authorities. Through a clear and accessible platform, CPGRAMS makes it possible for citizens to participate in governance and hold public officials accountable for their actions.